Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't sign into Acorn app after renewing subscription

Yes, I've searched and can't find anything about this.

I've used the Acorn app on roku for years. I went to watch a program on the Acorn app (not through Acorn on the roku channel) and it asked if I wanted to renew and I said yes. I received a charge notice and it was through roku, meaning the problem resides with roku. Now when I try to sign into the app it says Error at sign in: Unauthorized. Please verify email and pass and try again later. ALL my info is correct. I tried accessing through the roku channel as well but given no options apart from a free trial. I renewed Friday morning and I still can't access!

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Community Streaming Expert

Re: Can't sign into Acorn app after renewing subscription

I would suggest as a first attempt to restart your device from Settings->System->System restart (or Settings->System->Power->System restart for Roku TVs) and checking for updates under Settings->System->System update.

Check your subscriptions at to ensure your subscription shows up.

Acorn and BritBox seem to be strange with how their subscriptions work since they're both within The Roku Channel and stand-alone.  A BritBox user had to go onto their website and create an account using his Roku account email.  Maybe something similar is happening here.  See this post:

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