Channels & viewing

[chefmatt707]

I turn on the Disney Plus app and it does not go to the sign in screen it just gives me a blank gray screen

[rumpenelskin]

exactly the same issue here.  I have a Roku express and a Roku ultra  and it's the same for both.  I have restarted the device.  Restarted my internet connection.  Reinstalled the app.  reset my device to factory.  Nothing works.  It's also only happening on my Roku devices.  Logging in on my laptop, and Ipad are just fine.  I also have an Apple TV on one tv and it's working as well.  I have been scouring these boards trying to find a solution but everything keeps coming up with the same scripted checklist of usual suspects when fixing an error.  I absolutely hope someone responds to this in a way that is more meaningful than did you turnit off and turn it on.  

[RokuERey]

Hi @chefmatt707 @rumpenelskin

Greetings from the Roku Community!

Thanks for the report about this issue on Disney Plus. Is this an issue through a standalone channel or through a premium subscription via The Roku Channel?

Have you tried accessing this before, or is this your first accessing the app?

Tell us more about this so that we can further look into it.

Thanks,

Rey

[JT33]

I also am having issues with logging in. I only get a gray screen with the Disney logo in the left corner. I have tried every suggestion on how to reset it. I have factory reset my Roku tv, restarted my router, verified that the channel was up to date and that the system itself was up to date, power cycled everything at least 5 times. Nothing is working. 

[RokuJanadeeK]

Thanks for sharing the experience you've had with this issue, @JT33.

Would you mind trying an alternative network, such as a mobile hotspot, to check if the same issue will occur? Also, can you confirm if your subscription is directly from the stand-alone channel? If so, we'll also recommend you reach out to them, as you may have exhausted the troubleshooting steps, and since this is an isolated issue, getting in touch with the provider might help.

Please keep us posted.

Regards,
Janadee

[rumpenelskin]

If this helps, my daughter has 2 tcl roku tvs that are experiencing the same problem.  She lives in a different house in the same town.  Again, I have an apple tv and have logged into disney plus using my laptop browser on my home network with no issue.  The problem is clearly with the Roku devices.

[RokuJohnB]

Hi @rumpenelskin,

Thank you for keeping us updated!

We'd love to take a closer look into this issue that you're having with the Disney+ channel. May we know if you are getting any error codes or messages? Could you send us a photo of your running problem?

We look forward to hearing from you soon.

Kind regards,
John

[rumpenelskin]

here's a link to  ashort video of exactly what is happening to me on 2 different Roku devices.  

https://drive.google.com/file/d/12EkwM_Jz6GVmlYXi_aoVLzubfTnSiBup/view?usp=drive_link

[rumpenelskin]

If you see the video I posted previously, there are no error messages, no options to log in so no login errors, it just freezes while opening. 

[chefmatt707]

I'm getting the same thing