Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Re: Can't load channels and the home page flashes purple
A flash of color, usually purple or green, sounds to me like some instability in an HDMI connection.
Assuming this is a Roku device connected to a TV via HDMI, as opposed to a Roku TV that has Roku capability built in, I can think of several things to investigate.
Try disconnecting your HDMI connection, blowing out the male and female connectors and reconnect making sure the connection is firmly made. If an HDMI cable is used (as opposed to a Roku stick connected directly to the HDMI port) do this on both ends of the cable.
If the TV has multiple HDMI ports, try other ports.
In case the cable has become faulty, try a different HDMI cable.
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