Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Beccap765
Level 7

Can't install channels and some not opening

I can't install any new apps and some apps aren't loading/working on my Roku express doesn't give me a reason why they just don't open and when I try to install channels like Disney plus it just says failed to Install no idea why not had any issues in the past. 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Can't install channels and some not opening

Roku is currently rolling out a new version of its operating system, going from version 10.0 to 10.5.    Roku menu path Settings > System > System update will show your currently installed version number and when it was installed.   Does the date correspond to the beginning of this problem?

While there, you can press Check now to see if there is an available further update and install it.  This should also update any channel apps that have pending updates.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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kathi
Level 8

Re: Can't install channels and some not opening

If it does apply to the new version what can you do to fix it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't install channels and some not opening

@kathi

Thanks for the post.

Can you please clarify your inquiry?

Please be aware that Roku OS 10.5 has begun rolling out to select Roku players and is expected to roll out to all supported streaming devices, including the all-new Roku Streaming Stick 4K, Roku Streaming Stick 4K+, and all Roku TV models in the coming weeks.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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