Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Darrin88
Level 7

Can't get into Shudder channel.

When trying to log in, it says Error: Bad Request 0016-400000-000. I've tried everything.

Other channels are messed up as well.

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2 REPLIES 2
DannyD81
Level 7

Re: Can't get into Shudder channel.

I had the same issue and bad request response. I removed the Shudder app from my Roku home page, downloaded the Shudder app again, and then signed in and was able to stream my favorite horror films! 

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RokuMary-F
Roku Employee
Roku Employee

Re: Can't get into Shudder channel.

Hi @DannyD81,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Are you receiving error messages or codes when accessing the channel?
3. What troubleshooting steps have you taken so far to try to resolve the issue?

4. Did you restart your Roku device after removing the channel and before adding it back? Please make sure to restart your device before adding it back to ensure the process is successful and resolve any channel playback issues.

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support 

 Keep us posted from there if you need additional help.

Regards,
Mary

 

 

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