Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Perrine
Level 7

Can't find crave channel on my Roku

Hi everyone,

I am having an issue with my Roku tv. I recently wanted to add crave to my channels on my TV but when I looked it up, it didn't even show up. I created my account in Canada and currently live in Canada, so there should be no reason for me not being able to download it. I tried adding it to the Roku account on my laptop and it didn't show up either.  I tried updating my payment info and factory resetting the TV, but nothing worked. Please let me know if there is a solution for this. 

Thanks. 

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1 REPLY 1
renojim
Community Streaming Expert

Re: Can't find crave channel on my Roku

When you create your Roku account if the "Country selector" that shows at the bottom of the page isn't set to your country it can cause problems like this.  When you visit https://channelstore.roku.com see if you can change the "Country selector" and add Crave.

If that doesn't work, and I don't expect it to, I'd suggest starting over.  Close your current Roku account and factory reset your TV again.  When you create your new Roku account start at https://www.roku.com and choose the appropriate Canadian selector in the bottom right corner of the page.  Once you do that when you try to sign in it will hopefully ask you to create an account with a little Canadian flag showing at the bottom of the page.

There's a link to deactivate/close your Roku account:  https://my.roku.com/account/close

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