Channels & viewing

[epkosturek]

Hi everyone. Here’s the issue, hoping someone has a solution for me. 

Located in Ontario, Canada

We have 3 Roku TVs, all of which are connected to our Roku account. The basement and main floor have the Canadian channels/apps that we want, however the upstairs TV can’t find any Canadian channels (TSN and CTV specifically). 

We’ve tried to factory reset the tv…logged back in to our account, tried to add TSN from website…nothing is working. 

Anyone have any idea why 1 of 3 TVs wouldn’t be showing any Canadian content?

Thanks

Peter

[RokuJohnB]

Hi @epkosturek,

Greetings from the Roku Community!
It appears that you may have established a Roku account that is not currently located in your area. If there are no channels accessible in your area, it may be because your device is connected to an account that was made in a different area, where the channel provider may not have any plans to offer that particular channel. When creating your account, you should check that the internet connection you are using is located in the appropriate area. You may look up the reported location of your IP address here. In order to address a problem, you must speak with your ISP.

In that situation, we advise setting up a fresh Roku account for your area. Visit our Support page here for further details on how to set up a new account: Roku account creation instructions | Official Roku Support

Try doing a factory reset on your device and connecting it to your new account once your new account is configured. Visit our Support page at this link for more details on how to carry out a factory reset. How to system restart or factory reset your Roku streaming device | Official Roku Support

If there's anything else that we can do to assist you, please let us know.

All the best,

John