Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pema
Level 7

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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That is NOT the solution.

 

Disney, HBO, Prime video all work in my country, but I can't install them on roku.

 

So ROKU is the problem here!

 

I'm probably returning the device since this is useless to me.

Gerardzero
Level 7

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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Same, i feel cheated. Bummer

DBDukes
Community Streaming Expert

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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@Gerardzero 

You do realize that it's not Roku that's stopping the apps from working. Roku devices work wherever the developer says they can work. For Disney, that's Disney. For HBO Max, that's HBO. For Prime Video, that's Amazon. They made the determination for their Roku devices to not work, not Roku.

But yes, if you're outside a Roku supported region, it's probably not a good idea to import a Roku. Or buy from someone who imported outside official channels.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Re: Can't add Disney, HBO max, And Prime video to my roku channel

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According to the HBO Max availability page (https://help.hbomax.com/us/Answer/Detail/000001289)

I have access to HBO Max from my country (Bolivia) but I can't add HBO Max channel neither from the Roku device nor from the Roku website

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renojim
Community Streaming Expert

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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@davidcallizaya, until Roku adds your country to the ones that they support or HBO opens their Roku channel/app to the entire world there's nothing that can be done.  I suggest you look for a streaming device that's actually supported in your country.

Roku Community Streaming Expert

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mrsgrant
Level 7

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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I have the exact same problem. I have subscriptions for all of these streaming platforms and they ALL work perfectly fine on my Xbox, phones, tablets, and other smart tvs. But I can't find any of them on my roku tv. That seems like a roku problem to me.

RokuKariza-D
Roku Employee
Roku Employee

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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Hello @mrsgrant

Thanks for reaching out here in the Community.

Could you tell us in what region you are located? We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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atc98092
Community Streaming Expert

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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@mrsgrant wrote:

I have the exact same problem. I have subscriptions for all of these streaming platforms and they ALL work perfectly fine on my Xbox, phones, tablets, and other smart tvs. But I can't find any of them on my roku tv. That seems like a roku problem to me.


It doesn't matter that those channels work on other devices. Roku does NOT control the locality that channels are available. That is under the sole control of the channel developer. Roku does NOT develop the channels for 3rd parties. Netflix, Disney, HBO, and the other providers: those are the companies that control where there channel is available on Roku devices. Roku themselves can NOT override the settings of the developers. Since Roku devices are not officially supported in every single country, it's unlikely that a developer will make their channel available in an unsupported country. 

What countries are officially supported by Roku? Go to the main Roku.com web page, and at the very bottom is a link to open a selector to choose a country. As of today, this is the official list:

North America
Canada (English)
Canada (Français)
United States

Europe
France
Germany
United Kingdom

Latin America
Argentina
Brazil
Chile
Colombia
Costa Rica
El Salvador
Guatemala
Honduras
Mexico
Nicaragua
Panama
Peru

Asia Pacific
Australia

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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mrsgrant
Level 7

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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@RokuKariza-D , I'm located in South America. Additionally, my roku tv has NO Search bar. I literally have to scroll until I find channels I'm interested in downloading. This tv had such good reviews now that I bought it I'm super disappointed. 

( TCL 55" Class 4 Series 4K UHD HDR Smart Roku Tv- 55S455)

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RokuKariza-D
Roku Employee
Roku Employee

Re: Can't add Disney, HBO max, And Prime video to my roku channel

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@mrsgrant

Thanks for the reply.

The post of @atc98092 above might help. We suggest checking it out.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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