Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tschmitt29
Newbie
‎12-06-2023 04:01 PM

Can Roku ultra Model: 4802R, play media files stored on a portable usb hardrive.

Can the Roku Ultra model: 4802R, play media files such as mp4 stored on a portable USB drive? Articles suggest yes if the files are the right type and the USB drive gets enough power. But after chatting with a Roku support agent they say it can't.

0 Kudos
Reply
2 REPLIES 2
andyross
Roku Guru
‎12-06-2023 04:59 PM

Re: Can Roku ultra Model: 4802R, play media files stored on a portable usb hardrive.

It should, although it is picky about the video format. I have used a USB drive (thumb) to watch videos.

0 Kudos
Reply
andyross
Roku Guru
‎12-06-2023 05:00 PM

Re: Can Roku ultra Model: 4802R, play media files stored on a portable usb hardrive.

Forgot to add that the Roku Media Player is rather poor, not really supported. There are no 3rd party media players.

0 Kudos
Reply
Labels