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SLH34
Newbie
‎09-02-2023 05:48 PM

CSI New York has no audio on a couple of episodes

2 episodes (so far) of CSI NY have no sound when trying to watch.

Season 3 Episode titled Obsession

Season 4 episode titled Personal Foul

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2 REPLIES 2
makaiguy
Community Streaming Expert
‎09-03-2023 07:32 AM

Re: CSI New York has no audio on a couple of episodes

Paging Roku employees @RokuAustin, @RokuKariza-D @RokuMary-F and any other moderators so they can pass this issue on to proper people.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RokuERey
Community Moderator
Community Moderator
‎09-05-2023 10:17 AM

Re: CSI New York has no audio on a couple of episodes

Hi @SLH34,

We appreciate you letting us know about this content problem, and we're glad to have you join the Roku Community.

Could you tell us what streaming option you are using to access this content? Is it through a third-party service like Paramount+, Vudu, Apple TV, etc., or does it go straight to The Roku Channel? We would like to get a better look at it.

Please keep us posted. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator
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