Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mychell76
Level 7

CBS keeps stopping or booting out of app

Why does the CBS app always stop playing a show? I either get a message that "the content isn't available" or tells me I have no internet or it completely boots me out of the app & brings me back to my Roku screen? This was happening to me all the time when I was paying for the Paramount app as well.  This does not happen to any other app I watch.

0 Kudos
2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: CBS keeps stopping or booting out of app

@mychell76

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
mychell76
Level 7

Re: CBS keeps stopping or booting out of app

Danny I dont have a system restart option. Should I factory reset under advanced system settings?

0 Kudos