@MR_Brown wrote:I get he blank screen with the word Paramount+ up in the top left corner of the screen. I assume this is the same as you're getting. I'm in Canada and I think that might be the problem for me. I'm waiting for a response from support.
Support told me to unlink my TV, delete my account and factory reset my TV. Then register a new Canadian account and link my TV to that account. I did all that and now everything is working. It took a bit of time getting all my channels and setting and Google home back the way it was but it's all good now. My problem was that somehow my original Roku account was set to USA instead of Canada. Probably not the issue for most of you.
Nothing is working for me. Apple TV has no problems but my Roku tv paramount plus app isn’t working. My software is updated. I’ve deleted and re-added the app. No changes. Anyone have a fix?
Did this. Still not working. From all the comments, it would appear this is a bigger problem that someone from Roku might want to actually fix as opposed to all of us just keep saying it doesn’t work and they don’t fix it.
@IC1234 wrote:Did this. Still not working. From all the comments, it would appear this is a bigger problem that someone from Roku might want to actually fix as opposed to all of us just keep saying it doesn’t work and they don’t fix it.
Hello. Here are the exact instructions from Roku support. You have to make sure the setting at the bottom of the page indicates the actual country you are in. For me it is Canada.
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We have been CBS All Access subscribers for years. Now, we have Paramount+ on Roku, but we do not have the same access that provided our favorite shows commercial free. I go into my account and it says that we have a "free trial" of Paramount + which I have on Roku, but there is only access through our cable company - but it's with commercials and limited episodes available.
We don't have our normal access to CBS shows which should be commercial free.
What is up Roku????? Please help. There is no customer service contact for help from Roku. We've literally been paying for this channel for 5 years and loyal to point of referring every friend and family member to Roku. Please contact me (and anyone else) on solving this problem, okay?
@Tropigurl24 wrote:
What is up Roku????? Please help. There is no customer service contact for help from Roku. We've literally been paying for this channel for 5 years and loyal to point of referring every friend and family member to Roku. Please contact me (and anyone else) on solving this problem, okay?
Take that up with CBS. Roku does not manage or maintain Paramount +.
@Tropigurl24 wrote:We have been CBS All Access subscribers for years. Now, we have Paramount+ on Roku, but we do not have the same access that provided our favorite shows commercial free. I go into my account and it says that we have a "free trial" of Paramount + which I have on Roku, but there is only access through our cable company - but it's with commercials and limited episodes available.
We don't have our normal access to CBS shows which should be commercial free.
What is up Roku????? Please help. There is no customer service contact for help from Roku. We've literally been paying for this channel for 5 years and loyal to point of referring every friend and family member to Roku. Please contact me (and anyone else) on solving this problem, okay?
Here is the contact information for Paramount+
https://help.paramountplus.com/s/article/PD-How-do-I-contact-paramount-Customer-Support
@Tropigurl24 wrote:We have been CBS All Access subscribers for years. Now, we have Paramount+ on Roku, but we do not have the same access that provided our favorite shows commercial free. I go into my account and it says that we have a "free trial" of Paramount + which I have on Roku, but there is only access through our cable company - but it's with commercials and limited episodes available.
We don't have our normal access to CBS shows which should be commercial free.
What is up Roku????? Please help. There is no customer service contact for help from Roku. We've literally been paying for this channel for 5 years and loyal to point of referring every friend and family member to Roku. Please contact me (and anyone else) on solving this problem, okay?
https://help.paramountplus.com/s/article/PD-How-can-I-fix-streaming-issues-on-my-device#Roku
@Master_Brown wrote:
@MR_Brown wrote:I get he blank screen with the word Paramount+ up in the top left corner of the screen. I assume this is the same as you're getting. I'm in Canada and I think that might be the problem for me. I'm waiting for a response from support.
Support told me to unlink my TV, delete my account and factory reset my TV. Then register a new Canadian account and link my TV to that account. I did all that and now everything is working. It took a bit of time getting all my channels and setting and Google home back the way it was but it's all good now. My problem was that somehow my original Roku account was set to USA instead of Canada. Probably not the issue for most of you.
https://help.paramountplus.com/s/article/PD-What-does-this-mean-for-my-CBS-All-Access-subscription
I get the same black screen. My problem is I live in Guam which is a US territory, so we are not a different country, so there is no listing for Guam.
I'm at a loss at how to fix this...