Forum Discussion

Bmack61's avatar
Bmack61
Reel Rookie
2 years ago
Solved

CBC Gem error 3304 Content not available outside Canada

“Content not available outside of Canada message” keeps appearing not allowing to view programs even though I am in Richmond BC Canada. Using a Roku stick, CBC Gem is working on my other Roku downsta...
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Greetings Community users,

    Thank you for updating us about the ongoing issue with the CBC Gem error 3304. If you've already tried troubleshooting and the problem continues, we suggest reaching out to the channel support team for further help. It's important to note that Roku only provides access to the channel on its platform, and the channel provider is responsible for managing it directly.

    You may refer to additional troubleshooting provided by our support page here: How do I resolve channel playback issues?

    Thanks,
    Rey

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    We have received reports regarding the CBC Gem Error Code 3304 while accessing the app on your Roku devices. If you've tried the troubleshooting steps provided by RokuERey', and the issue persists, we highly recommend reaching out to CBC Gem's Support team and letting them know about the issue you've encountered.

    A workaround or an update will resolve this issue when it's acknowledged by CBC Gem's Support team since most channels on the Roku platform are designed and maintained by the channel providers.

    For more information, you can reach out to them at CBC Gem - CBC Help Centre

    We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

Cat-woman's avatar
Cat-woman
Reel Rookie
2 years ago

I can watch GEM on my TV with the Roku stick, it's my TCL Roku TV that is having the issue of preventing me from streaming because it suddenly thinks that I am not in Canada.  I can also watch Gem on my computer so I don't think the issue is with GEM I think the issue is with ROKU.  I have done all the fixes and it still does not work. Prior to this issue my TCL TV was working fine, streaming on GEM was not an issue. 

Fireplace's avatar
Fireplace
Newbie
2 years ago

I haven't been able to play any shows on CBC Gem App and the message is "Error 3304 Sorry, this content is not available outside of Canada".  It has been like this for a couple of weeks.  I tried all the reset solutions but still won't work.  Any other ideas?

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Community users.

    We have received reports regarding the CBC Gem Error Code 3304 while accessing the app on your Roku devices. If you've tried the troubleshooting steps provided by RokuERey', and the issue persists, we highly recommend reaching out to CBC Gem's Support team and letting them know about the issue you've encountered.

    A workaround or an update will resolve this issue when it's acknowledged by CBC Gem's Support team since most channels on the Roku platform are designed and maintained by the channel providers.

    For more information, you can reach out to them at CBC Gem - CBC Help Centre

    We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

    • patiencepiano's avatar
      patiencepiano
      Newbie
      12 months ago

      Now that I've looked at the issues others have been dealing with, I guess I can be thankful we're only having trouble with CBC Gem, on our Sharp TV with built-in Roku. I will add my voice to the other CBC viewers who are struggling and contact them. I hope it gets sorted out before the new season of shows start, otherwise we'll be stuck watching Gem on small screens. (We haven't had any problems with Gem on phones or laptops.) It least I can watch The National on the TV through the Roku channel, but I miss other CBC shows.

      • patiencepiano's avatar
        patiencepiano
        Newbie
        12 months ago

        BTW, I followed the CBC tech support link and I found this message from 23 days ago:

        "Some users accessing the CBC Gem App via a Roku device may encounter an error indicating they are outside of Canada:

        “Sorry, this content is not available outside of Canada. Error 3304”.

        This issue is affecting some users who are located in Canada and are not using VPNs or proxy services.

        We are actively investigating this issue."

         

        So it seems all we can do is wait.