Forum Discussion

tomatogirl's avatar
tomatogirl
Newbie
2 years ago
Solved

CBC GEM error 4006 accessing live tv

I get the error code 4006 when I try to access live tv in CBC Gem. I can access the recorded shows. Live tv works on my laptop.

app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Greetings Community users,

    We understand that you are encountering error 4006 when attempting to access CBC GEM Live TV, and we appreciate your diligence in reporting this. We are aware that you have taken the necessary steps to address this issue and have also notified the channel support team. It is important to note that Roku solely hosts the channel on the platform, and the channel developer teams are directly responsible for its management.

    Just wanted to add troubleshooting support as well for others to look into: How to resolve a channel playback issue

    We recommend continuing to work with them. Feel free to get back here and let the Community know about it.

    Marking this post as a solution for visibility to all users.

    Thanks,
    Rey

22 Replies

  • TaylorLucy000's avatar
    TaylorLucy000
    Reel Rookie
    2 years ago

    I just found something from CBC Gem on Error Code 4006.  Has anyone else tried the procedure below:

     

    I apologize for the inconvenience you’re experiencing with CBC Gem on your Roku TV. Error code 4006 can be frustrating, but let’s troubleshoot it together. Here are some steps you can try:

    1. Remove and Reinstall CBC Gem:

      • Highlight the CBC Gem channel on your Roku home screen.
      • Press the Star button on your remote to open the Options menu.
      • Select “Remove channel” and confirm.
      • Restart your Roku device by going to Settings > System > Power > System restart.

    2. Check VPN and Wi-Fi:

      • Ensure that any VPN on your device is connected to a Canadian server/IP address.
      • Verify that your Wi-Fi router is also connected to a Canadian VPN server.

    3. Reinstall CBC Gem:

      • After removing the channel, reinstall CBC Gem from the Roku Channel Store.
      • Launch the app again and see if the issue persists.

    If these steps don’t resolve the error, you might want to visit the Roku Community for additional assistance. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Sounds like a chatbot answer.

      Since the error is coming from the CBC Gem app, you need to contact them.  Roku won't be able to help you.  They'll just give you the same response as the chatbot - remove the app, restart your Roku device, add the app again.

      If you're using a VPN, they really won't be able to help you.

    • dana1's avatar
      dana1
      Reel Rookie
      2 years ago

      yes I have tried all that and no help, besides all the other apps like netflix work just fine so not just a ROKU problem but a ROKU CBC problem

      • TaylorLucy000's avatar
        TaylorLucy000
        Reel Rookie
        2 years ago

        thanks for your feedback, dana1.  I have had no luck finding anything on this Error Code 4006 on the CBC Gem site.  I'm hoping Roku can help us soon.

    • Seamarc's avatar
      Seamarc
      Newbie
      2 years ago

      I have the same problem.  Can’t solve it.  Tried delete and reinstall. Nothing works.  Why can’t they solve this?

       

  • dana1's avatar
    dana1
    Reel Rookie
    2 years ago

    for the last 2 days GEM is not working keep getting a 4006 code 

  • HugoMonster's avatar
    HugoMonster
    Newbie
    2 years ago

    Me too, as this is new. Was able to use the CBC Gem app and watch live TV. As of yesterday, cannot. Tried many workarounds with no success.

  • TaylorLucy000's avatar
    TaylorLucy000
    Reel Rookie
    2 years ago

    I have been having the same issue just the last couple of days.

    I have logged off CBC Gem and logged back in, but same issue.

  • TrishInCanada's avatar
    TrishInCanada
    Newbie
    2 years ago

    I am getting the error code 4006 when trying to access live TV on CBC Gem too. I have uninstalled and reinstalled CBC Gem, signed out of Gem and signed back in. On-demand section in Gem works, just not the live tv. I was not trying to access live tv during the hockey game time period where there is a known black out in the service on live tv.

    I have rebooted my internet and reconnected the internet. Netflix, Disney+, Pluto TV, Roku, Global (which has live TV), YesTV (which has live TV) all still work.

    I have a newer Roku device (2023) that I am using that I bought at the beginning of the year because apps stopped working with my older Roku (2017).

    • HugoMonster's avatar
      HugoMonster
      Newbie
      2 years ago

      I've made contact with CBC and a real live tech personal responded. They are aware of the issue and are "working on it." No estimate as to when it will be back up on Roku and Samsung TVs.

      At least they know about and are doing sometime… hopefully will be solved soon.

      • Dance123's avatar
        Dance123
        Newbie
        2 years ago

        Just found this feed. I was looking for an answer to this too! Glad they are working on it. Also the CBC Gem live streaming doesn’t work on my laptop either. It just plays the programming that’s already on there. So it’s more than just a Roku thing.