Channels & viewing

[Stoot53]

For the last 2 weeks on certain channels we have issues with Roku constantly blacking out every 5 - 10 min then get a screen saying we have buffering issues check our WiFi. There is nothing wrong with our WiFi we have a fire stick on another tv and all channels works just fine.  Anyone else with this problem? 

[DBDukes]

@Stoot53 

You didn't say which Roku device you have. Settings > System > About

If it's the model 3930 Roku Express, be aware that it is the last Roku device to be 2.4 GHz only. All other current devices are dual band. Many ISPs have been jacking around with the wireless settings, changing 2.4 GHz from b/g/n to g/n which can cause connectivity issues with Roku devices.

Likely, your other devices are connecting on the 5 GHz band, which would explain why they're working.

[Stoot53]

It is the Roku 4K+.  We purchased it about 4 months ago and it was working fine up until a couple weeks ago.  The only other issue we had was purchasing a channel that wouldn’t load and the same channel was purchased on the fire stick and loads and plays fine. I am beginning to think I made a mistake purchasing Roku. 

[DBDukes]

tagging @RokuDanny-R