Channels & viewing

[karlkras]

What the heck on the loss of the voice channel on this one episode?

All there is is the background noise soundtrack, no voice is audible.

Appears to be only this one episode.

[renojim]

Yep, I see/hear the same thing.

@RokuCarly, Season 12 Episode 8 of Bones on "The Roku Channel" doesn't have dialog.  There's only one audio track to choose.

[RokuTakashi]

Hi, @karlkras 

Thanks for posting here in the Roku Community.

We appreciate you for bringing this to our attention. Kindly be informed that we have forwarded your concern to the appropriate Roku team as we've reviewed this one on our end. We'll keep you updated with the progress of our review and post on the resolution's status in this thread.

In the meantime, we hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Rosewelsh]

Well, that's all good an well but it's been almost 2 months since this was reported and the dialogue is still missing on this episode. 

Please fix it. We pay for this service by having to watch commercials. We shouldn't have to wait this long for a solution to be found and implemented. 

Sincerely, 

M

[RokuJharra-Q]

Hi @Rosewelsh

Welcome to the Roku Community!

I understand that the dialogue is still missing from this episode of the Bones series, and I would like to assist you further with this issue.

Could you please let me know which Roku device you're using and its serial number? Additionally, please provide the specific season and episode where you noticed the audio issue, along with the timestamp of the problem. Lastly, could you confirm whether you have a surround sound system connected to your TV?

I will wait for your response.

Thanks,
The Roku Community Team

[karlkras]

Removing due to bad thread management on this service 

[karlkras]

This was > 2 months ago. So even if there was an "error code", which there wasn't, I would no longer have it, and it has nothing to do with the Roku model I have. It's bad content in your service. 

Read the thread before issuing a boilerplate, braindead empty support response.

Should I reboot my system now too?