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Britbox not recognizing any of my sign in info

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just watched Britbox through Roku yesterday, today Britbox is asking me to sign in and will not recognize either my sign in or password. 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Britbox not recognizing any of my sign in info

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Hi @Lourdesworks,

Welcome, and thank you for reaching out here at the Roku Community!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Additionally, after verifying the channel on our end, we figured the subscription was under Roku. That being said, if the issue persists after performing the abovementioned steps, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can help you further with credential issues. You can visit them at https://support.roku.com/contactus and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

We hope this helps!

Sincerely,

Janadee



 

Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Britbox not recognizing any of my sign in info

Jump to solution

Hi @Lourdesworks,

Welcome, and thank you for reaching out here at the Roku Community!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Additionally, after verifying the channel on our end, we figured the subscription was under Roku. That being said, if the issue persists after performing the abovementioned steps, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can help you further with credential issues. You can visit them at https://support.roku.com/contactus and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

We hope this helps!

Sincerely,

Janadee



 

Nadee K.
Roku Community Moderator
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RokuMaryEF
Community Moderator
Community Moderator

Re: Britbox not recognizing any of my sign in info

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Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team

Mary E.
Roku Community Moderator
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