Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MisterCzyk
Level 7

Britbox and Subscription not Found on PC

Why can't I find Britbox listed in the Channel Store, or via Search, yet there are Community Posts related to Britbox issues? Why can't I add Britbox via my PC, but have to use the TV and remote? After subscribing via TV, why can't I see that Channel subscription via PC? Why can't I see ANY of my Channels listed anywhere on PC? How do I check to see if any of my subscribing is indeed registered with Roku? Thanks.

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renojim
Community Streaming Expert

Re: Britbox and Subscription not Found on PC

You can check your Roku subscriptions at https://my.roku.com/account/subscriptions .

I believe BritBox is only available in the UK.  If it shows up in Streaming Channels on your Roku device but not when you go to https://channelstore.roku.com/search/britbox then make sure the "Country selector" in the bottom right corner of the webpage is set to UK.

In general, if you subscribe to something via Roku you can only use that subscription on a Roku device.  It's my opinion that it's always better to subscribe directly with the provider.

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