Greetings from the Roku Community, @Msromey!
We appreciate you joining us here and for sharing your report about this.
Our experts from the billing and accounts departments will be able to help in this situation. Before moving on, please review the information that @RokuCarly has supplied.
Please don't hesitate to inform the Roku community if there is anything more we can do to help you.
Thanks,
Rey
ERey.
Roku Community Moderator
