Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

io1901's avatar
io1901
Binge Watcher
4 years ago
DBDukes wrote:
Mavison wrote:

... It seems that until we can get BBC talking to Roku nothing will be done!

As Roku monitors this user support forum, they would be aware and escalating on their end. With the eight hour difference in time (Roku is in California) it may take longer than one would otherwise want. However, when large issues with large apps (BBC certainly qualifies) Roku will usually work the issue in a more timely manner.

Usually, after a day or two with no progress (hopefully it won't come to that) Roku moderators will often leave a status update. I wouldn't expect anything before then, though.

So they will do something, why didn't you say that in the first place?  

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi everyone,

Thanks for reporting this to the Roku Community. We'd like to check and try to help.

I understand that you are receiving an error message of "Sorry. this application is not currently available on your Roku device" while accessing the BBC Iplayer channel.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

In addition, try checking for any system updates in Settings>System>System update>Check now.

If this issue is not resolved, please help us with additional information provided below that would be helpful for our team to look into this problem.
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

  • HPDeskjet's avatar
    HPDeskjet
    Streaming Star
    4 years ago

    mary 

    Model 3820EU

    Software 11.0.0, build 4193-CU

    Serial Number:  X01700JVEEW5

    Device ID: S092419VEEW5

    ID W5-227-322

     

    BBC iPlayer and BBC Sounds applications.  No access to either since the update on 7 June 2022.  On-screen message, "Sorry, this application is not currently available on your device."

  • HPDeskjet's avatar
    HPDeskjet
    Streaming Star
    4 years ago

    Model 3820EU, 2021 Model Streaming Stick 4K Dolby Vision

    Software 11.0.0, build 4193-CU

    Serial Number: X01700JVEEW5

    Device ID: S092419VEEW5

    ID W5-227-322

     

    BBC iPlayer and BBC Sounds applications. No access to either since the update on 7 June 2022. On-screen message, "Sorry, this application is not currently available on your device."