Channels & viewing

[wmckie]

Hi,

Is there a problem with the BBC iPlayer app?

For the past few days this app has not been working, it shows the BBC iPlayer logo and just hangs. All other apps work fine including BBC Sounds. I know that iPlayer is working from the BBC end because I can access it via my SKYQ box

[CarlosF]

I have a Roku 3.  A couple of days ago BBC I player stopped opening.  When I select it, nothing happens.  All the other channels are fine.  BBC support suggesting that I uninstall iPlayer and then reinstall it.  But they said that not all devices permit this.  Is this OK on Roku, and has anyone tried it with iPlayer?

[RokuCarly]

Hi, @wmckie @CarlosF.

Welcome to the Roku Community!

It seems like you are having accessibility issues with the BBC iPlayer app on your Roku. No worries! We'd like to suggest some steps you could try to troubleshoot this app.

Kindly follow the steps precisely below to help you:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article dedicated to this: How to resolve a channel playback issue

Let us know how it goes and we'll go from there.

Best regards,
Carly

[wmckie]

Hi @RokuCarly 

Thank you for your reply and suggestion.

I've tried the actions you've suggested but unfortunately the situation remains the same. After selecting the app the BBC iPlayer logo is displayed and the stays there, normally after a few seconds "Select who's watching ..." should appear. I've left the app at the BBC iPlayer logo for up to 5 minutes but nothing happens.

All the other apps I use are behaving normally including BBC SOUNDS and iPlayer works ok from my SKYQ set.

Thanks

[RokuCarly]

Hi, @wmckie.

Thanks for letting us know. We appreciate the efforts you've taken. 

Since this is an isolated case within the BBC iPlayer app only, we highly recommend directly coordinating this with the channel provider, as they develop and maintain their app on the Roku streaming platform independently. This might be a bug within their app.

You may reach them here for further assistance and clarification: BBC iPlayer Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly

[wmckie]

Hi @RokuCarly 

Thank you for your reply, as you suggest I'll contact the BBC.

Thanks for your help.

Walter

[RokuCarly]

Hi, @wmckie.

No worries at all. Always glad to be of help. Should you have any other concerns, please don't hesitate to reach out or you may create a new post for different concerns.

You can also visit our support website for additional troubleshooting resources. In the meantime, we hope this will be sorted out soon so you can continue streaming. 

Regards,
Carly

[shaunbuk]

Wondering if you ever got this resolved?

Just started getting exactly the same this on one of my Roku's, but oddly not the another one (both streaming stick 4k).

[RokuTakashi · Accepted solution]

Hi, @shaunbuk 

Greetings, and welcome to the Roku Community.

We understand your concern regarding the issue with BBC app that stopped working. We would advise you to perform a troubleshooting steps to resolve the issue. Follow the instructions below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

You may reach them here for further assistance and clarification: BBC iPlayer Support | Contact Us

We hope you find this information helpful, and keep us posted on what you find out.

Best wishes,
Kash

[shaunbuk]

Thanks @RokuTakashi, have tried all that and even a full factory reset, but no luck. Have also contacted the BBC.

Was really wondering if the OP @wmckie ever got to the bottom of what was going on?