Forum Discussion

tdlenox's avatar
tdlenox
Reel Rookie
11 months ago

Automatically changes to previous channel

When I'm watching live TV on HULU with my Roku device, it will automatically change back to the previous channel on its own. 
RokuERey's avatar
RokuERey
Retired Moderator
11 months ago

Hi tdlenox,

Welcome to the Roku Community!

Thanks for reaching out about this. We'd love to help you out with the Hulu live playback issue. We can start with the basic troubleshooting steps below.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star 
     

    to open the Options menu. Select Remove channel and confirm.

    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
  2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

For additional troubleshooting, you can visit our support page here on how to resolve a channel playback issue.

If you're still having trouble with the channel while content from other channels works perfectly, feel free to reach out to the customer support team of the channel provider and ask for additional help.

You can contact them here at Hulu Support.

Best regards,
Rey