Channels & viewing

[howard21]

Audio remains on for Bloomberg TV after selecting Home button on remote control to turn off Bloomberg TV. Subsequently, no new channel/network can be selected including Bloomberg TV. Have to disconnect and then reconnect 3 cords at Roku box to restore functionality. This problem only occurs when I try to turn off Bloomberg TV - this problem does not occur when turning off any other channel/network. Any suggestions?

[renojim]

Did this problem just start recently?  Did your Roku device recently update to software version 11.5?  You can check your software version under Settings->System->About.

[Gymsweat]

Happens to me too. Bloomberg engineering unaware. 

[Nonamejones13]

Just started happening to me too recently.  I have to restart my Roku to correct.

[DavidUSA]

Same for me and started Oct 20th or 21st on my 2 devices.  Only with Bloomberg.

4660X - Roku Ultra - Software 11.0.0 build 4193-46

4200X - Roku 3 - Software 11.0.0 build 4193-04

I must do a long (1+ minute) power off reset to get my Roku's working again.  I don't know who or how to contact someone about this bug.  Any ideas?

[PSMaier]

Just started happening to us, also.  Bloomberg, only.

ROKU...WHERE ARE YOU?  Please answer our question and fix the problem.

[Gymsweat · Accepted solution]

Updating my post. Problem has corrected itself with Version 11.5 update. Thx!

[PSMaier]

Did you have to manually update?

[Gymsweat]

I suppose you could try. Mine did it after I had it unplugged for a while

[PSMaier]

Roku rep suggested that I delete Bloomberg, restart via Settings/System/System Restart, reinstall channel.  It seems to have worked.  I think it updated during that process, too.