Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Apps not working but show they are installed on the account

On the account channels indicate they are installed and show in a red outlined box. When I try to watch the channel on the TV a message indicates that I am not authorized. Specifically Fox News and PBS. Please explain as I was under the impression that both were part of the ROKU package. What am I missing?
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Community Streaming Expert

Re: Apps not working but show they are installed on the account

I don't know what you mean by "Roku package".  Did you pay someone for this?  Many channels/apps available on Roku still require a cable provider for authentication.

Roku Community Streaming Expert

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