Apple TV suddenly started crashing on my Roku 3

I posted this on an Apple forum also... I'll share any relevant answers if I get any here as well...

So I tried to post the above comment, but apparently there is a minimum character count of 140, so this is to achieve that requirement… strange requirement I might add…

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namgaw wrote:

Same issue. And I can't believe that Roku is placing the responsibility on its users to contact Apple. That is not why I use Roku - I expect better support.

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Roku has no control over the functionality of third party channels. And they are all 3rd party channels except The Roku Channel and Roku Media Player. Apple developed the channel for Roku devices, and only they provide support for it. 

WOW Guys... We did it!  Big Kudo's to Danny and the Roku team for recognizing this issue and getting it fixed post-haste...  I beta tested the update, and while I had to reboot the box one more time after installing the update, it appears that all is good.  I tested about a dozen other channels, and no problems.  

The post only mentions the Roku 3 - 4200X (which is the model I have) - for those with different models, please test and let us know if this works for you too.

Thanks again!

MS

Hi everyone,

Thanks for the follow up and providing us with the information that we have requested.

I have passed the information along to the appropriate Roku team to investigate further.

Thanks,
Danny

MSully56 I do believe this is Windows 10 specific. While older versions had some functionality, I believe Win 10 was when it just finally seemed to work well. Also, in my experience it's only worked with a laptop. None of my Windows desktop computers will screen mirror to a wireless device. I believe that's because my desktop computers don't have WiFi, which appears to be a requirement of Miracast. But for myself, screen mirroring my laptop has always worked fine the times I've tried it. 

catmanda14

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

I just tried Apple TV on my Premiere 3920, and while a touch sluggish worked just fine. Your Roku 3, depending on the specific model, is either approaching 7 or 9 years old. It was a vary capable player in its day, but it's very underpowered compared to the latest models. Many providers simply aren't being honest about the hardware their devices will work on. HBO Max, Disney+ and Apple TV are three examples that claim to support pretty old hardware, but in real world they simply can't handle the newest channels. 

I believe you'd find any new player, other than the base Express, more than capable of playing Apple TV. I don't recommend the Express, mostly due to the WiFi issues that many have. But the Express 4K is a completely different player, and I have no reservations recommending either version of that one.