I just purchased an onn. 32” HD Roku and a Roku HD Express today. Express signed I to Apple TV+ app with no issues from my iOS device.
The issue appears to be software/firmware.
Install & Launch AppleTV+
Select [Sign In on Mobile Device]
Immediately get the error “Verification Failed. There were errors signing you in. Wait a moment, then try again..”
Didnt have a chance to try and sign in or get the scan QR code screen.
Tried selecting [Sign in on this device]
promted to enter Apple ID using keyboard; Entered Apple ID, clicked [Continue]
Prompted to enter password using keyboard; Entered password and clicked [Sign In], Same Result
Immediately get the error “Verification Failed.....”
Just for kicks selected [Create Apple ID] and immediately get “Verification Failed....”
This sis not a log in issue with Apple. The app is not connecting to the authentication servers at all which means the tv is either not recognized by Apple as a supported device or the software/firmware is corrupted or there’s a networking issue.
This is a supported device 8000x Roku TV
Not a networking issue as another Roku device purchased today signed in with no issue.
performed the following steps multiple times:
- Removed / Added AppleTV+ app
- Disconnected/Reconnected power to tv
- Factory reset tv using menu options
- Factory reset tv using reset button on rear panel below HDMI/USB ports as directed by onn. TV support.
ive been in touch with onn. and they referred me to Roku since you handle all the apps but they did agree to escalate to their engineering team.
i am also in contact with Apple support and they would like to have an engineering ticket number from your team as well.