App (screensaver) no longer shows up/works correctly after update

Question

Scenario:&nbsp;I have a few apps that I use when I'm away from the TV such as a clock that has hours, minutes and seconds. However, as of last night (05-13-2024) the app mysteriously vanished from the app wall I have. It will let me select the app from within the mobile Roku app, but it is not there on my roku
Troubleshooting performed: System restart, factory reset, unplug/replug, also reset button on the back of device
Issue ID/Serial number/Software version and build:&nbsp;FU-414-764/X00400P7M0FU (S01333D7M0FU)/14.0.4 Build 12221-AE
Channel software version, if applicable:
Anything else we should know?:&nbsp;I would send screenshots if it allowed me of where it's on my Roku app on my phone but not on my Roku itself if I could

Blackmagicmage · Answer

Well for starters when it goes to screen saver mode it does it for all of 5 seconds and you can have your hand off the remote entirely when it happens. It will click videos on/off by itself now too. This has been since the new update. Also the location of the screensaver shouldn't be the lower right hand side of my screen as I've had this app before and always it's centered on the screen

RokuCarly · Answer

Welcome to the Roku Community,&nbsp;Blackmagicmage!
We're grateful that you've reached out here about the missing apps on your Home screen. We'd like to provide further information about this.&nbsp;
Roku strives to create an amazing entertainment experience by offering access to thousands of streaming apps. In some cases, streaming services merge, and apps are combined, or providers may choose to remove their apps from our platform. An app also may be removed by us if it violates our terms and conditions.
If you can no longer find the app in the Streaming Store, it may no longer be available on the Roku platform.
For reference and further information about this, you may check our support article dedicated to this:&nbsp;Why is an app no longer available on my Roku streaming device?
We hope you find this information helpful.
Best regards,Carly

Blackmagicmage · Answer

It's on the streaming store. I can find it, click it and it won't give the option to open it, however on my Roku App on my phone, I can open the app but it will never fully load in. Again, if I could send photos, I would
&nbsp;
Edit: I made photo links. This is what I'm talking about https://i.ibb.co/2tyLpFk/Screenshot-20241015-142100.png
https://i.ibb.co/nfNGGxQ/IMG-20241015-141832872.jpg
https://i.ibb.co/sqkr8yp/IMG-20241015-141820684.jpg

renojim · Answer

It's a screensaver.&nbsp; They're not supposed to show up on your Home Screen, but due to a longstanding bug, sometimes they do and sometimes they don't.&nbsp; Screensavers are meant to automatically launch after a period of inactivity that you can set under the "Theme" settings.&nbsp; If you want to launch it manually, use the "Preview" option shown in one of your pictures.

Blackmagicmage · Answer

And I understand it's a screen saver, now if you'd look at the one from my phone you'd see there is an app for it, or used to be. This is not the only thing messing up as now my screen saver won't even pop up correctly.

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App (screensaver) no longer shows up/works correctly after update

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