Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MajMozzie
Level 7

Another person’s information is used on my apps

So besides continuing to log into my apps that I want to watch, I noticed that my Hulu, HBO, and Disney plus were all under my mothers log in and password. First of all, we don’t share each other’s information- like that. And it’s not like she comes into my room to log me out of my accounts to sign herself in instead. Is it possible that her roku tv and my roku stick thing merged together somehow? And before you ask: I logged out, turned off and on the tv, reset stuff, and did the usual things to reset. And as I mention before, I have to continuously log in my apps and I can barley remember my own passwords to also remember hers (which I don’t). For example, this morning I logged in to watch attack on Titian on Hulu from my account, now when I opened the account it’s under my mothers. I opened Disney, and it’s the same issue. And before you ask, yet again my mother is not home  and hasn’t been home and will not be home for the next 4 weeks. So what’s up? Is my roku Possessed? I just want to access my own accounts also possibly without continuously signing into them.  

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3 REPLIES 3
HDMIGuy
Level 14

Re: Another person’s information is used on my apps

It appears your Roku device is linked to your mother's login email and account.  When two devices share the same account they share the same apps.  You need to do a factory reset of your Roku device and create your own Roku account if you don't have one.  A Roku account is free.  Go to https://my.roku.com/account and create an account.  Once you have your own account do a factory reset of your Roku device and link the device to your account.

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MajMozzie
Level 7

Re: Another person’s information is used on my apps

That would make sense, if we shared an account, which we don’t. She got her tv with built in roku and then I got my stick thing. I’ve already factory set it a bunch of times. It’s probably not a big deal to some, I’ll just get another device. Thanks tho. 

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AvsGunnar
Community Streaming Expert

Re: Another person’s information is used on my apps

@MajMozzie 

If you are using your Roku Streaming Stick in your mother's RokuTV, it is probably defaulting to her account each time you turn on the RokuTV.  You will need to switch to the HDMI that your Streaming Stick is connected to so that your account details are loaded.

If you are using your Streaming Stick on another TV (not your mother's RokuTV), then check under Settings...System...About [press OK].  The email address showing is the owner of the account.  All your subscriptions will be linked to that account.  Otherwise, it could be that the Subscription is linked to her account and you merely have a "User Profile" just like she has a "User Profile" for that subscription.

Post back with any updates or what you find out.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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