Forum Discussion

CSB2's avatar
CSB2
Reel Rookie
4 years ago
Solved

Amazon video keeps crashing

Hi all,  I have tried EVERY fix I can find and still can’t watch any content on prime. The issue occurs after going into the app, clicking on a title and pressing play, at this point, without fail, ...
  • Dw6's avatar
    Dw6
    3 years ago

    I have a RCA Roku tv and the Amazon prime app kept crashing just after 5 or 10 seconds of starting a movie. So I unplugged the tv and waited about 15 seconds and plugged back in. So far so good. Had not crashed yet. 

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi everyone, 

    We're sorry to hear about the issue you're experiencing.

    If the issue persists after removing then reinstalling Prime Video and after trying the workaround solution in this thread, we recommend contacting the channel's customer support team to report the issue and get help. 

    Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    You can reach Amazon Support here: Amazon Customer Service Support

    Thank you for your understanding.


    All the best,
    Kariza

Z06's avatar
Z06
Roku Guru
4 years ago

CSB2  You keep on saying that you’re removed and reinstalled the Prime channel. But the proper steps are remove, restart, reinstall. It has to be in that specific order. And by restart I don’t mean turn your TV off. You actually have to restart your Roku device. Is this happening on any other channel? Netflix? Hulu? Please keep in mind that Roku does not develop the Amazon Prime video channel. Amazon is the developer of the channel. I use Prime Video all the time and it never crashes on any of my Roku devices. Prime is the only channel that crashes?

Flyguy2020's avatar
Flyguy2020
Newbie
3 years ago

This worked for me.