Channels & viewing

[ArgleBargle]

Prime stopped working on my Philips Roku tv signed into app but nothing will play and displays error.

Have tried all troubleshooting with no results. 

TV Model- G604x

Serial-"x012000un4ge(souh739un4ge)

Track id- ge-020-138

[RokuJharra-Q · Accepted solution]

Welcome to the Roku Community, @ArgleBargle!

Thank you for contacting us about the Amazon playback issue. We’re excited to help you resolve it! Let’s kick things off with some simple troubleshooting steps below.

1. Remove the channel: Highlight the channel tile on your home screen and press Star  
2. to open the Options menu. Select Remove channel and confirm.
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
3. Restart your Roku device: Go to Settings > System > Power/System restart. 
4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

For further troubleshooting, please visit our support page here on how to resolve a channel playback issue.

If you are still experiencing issues with the channel while content from other channels works perfectly, please contact the channel provider's customer support team for further assistance.

You can contact them here at Hulu Support.

Thanks,
Roku Community Team

[RokuJharra-Q]

@brianksimon Thanks for the post! 

If you encounter this issue, it would be great if you could try the steps provided on the thread, as they will help you resolve this kind of issue. 

Let us know if you need further assistance.

Thanks,
Roku Community Team