Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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staticwriter
Level 7

Amazon Prime not streaming next episode

the error reading has no code just a message saying: Something went wrong.

please try again later. for more help,go to amazon.com/videohelp.  

ok

to get out you have to press ok, turn off the tv and go back into the channel.  There is sound, it streams the sound but not the content.  this has been going on for more than a week.  There is no video help.

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2 REPLIES 2
RokuKariza-D
Roku Employee
Roku Employee

Re: Amazon Prime not streaming next episode

Hi @staticwriter

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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MichaelG317
Level 7

Re: Amazon Prime not streaming next episode

Thank you this solved my problem with AP. I didn't do a reset though, because the delete and reinstall worked for me.

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