Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rayray77
Level 7

Adding channels to my online account but not showing up on my TV

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Like the title, I've added channels on the Roku website but they're not uploading to my TV. Am I doing something wrong?

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makaiguy
Community Streaming Expert

Re: Adding Chanels to my online account but not showing up on my TV

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Channels added to your account via the website will be added the next time your Roku auto-updates.  You can cause it to update manually via Settings > System > System update.

Note that some channels rely on the enhanced capabilities of newer Roku models and may not install on older discontinued models that are no longer receiving software updates from Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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6 REPLIES 6
makaiguy
Community Streaming Expert

Re: Adding Chanels to my online account but not showing up on my TV

Jump to solution

Channels added to your account via the website will be added the next time your Roku auto-updates.  You can cause it to update manually via Settings > System > System update.

Note that some channels rely on the enhanced capabilities of newer Roku models and may not install on older discontinued models that are no longer receiving software updates from Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
fitzgilbert
Level 7

Re: Adding Chanels to my online account but not showing up on my TV

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You say "You can cause it to update manually via Settings > System > System update.".  Is this done on the PC, or on the Roku?  I have gone to the Roku site on my computer, but I don't see a settings choice.

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rayray77
Level 7

Re: Adding Chanels to my online account but not showing up on my TV

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It's been a while since I tried this but I'm pretty sure I did it on my Roku TV

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RokuMary-F
Roku Employee
Roku Employee

Re: Adding Chanels to my online account but not showing up on my TV

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Hi @fitzgilbert,

Thanks for posting in the Roku Community!

Perform a manual software update, it is done directly through the Roku device. 

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device ...

For additional info regarding adding a channel, you may refer to this link: How do I add channels to my Roku® streaming device?

I hope this helps! I'll be here if you need anything else.

Kind regards,
Mary

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Aintskeered
Level 7

Re: Adding Chanels to my online account but not showing up on my TV

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I’ve newer Smart TV and no Roku device is being used. I view the  Roku channels via the Roku Channels app on my TV. So, why aren’t apps added to my Roku Channel account showing on my TV?

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renojim
Community Streaming Expert

Re: Adding Chanels to my online account but not showing up on my TV

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@Aintskeered, is your smart TV a Roku TV or just a smart TV that happens to have The Roku Channel as one of its apps?  The Roku Channel is not a substitute for an actual Roku device.

Roku Community Streaming Expert

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I am not a Roku employee.
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