Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DarrelSA
Level 7

Adding Britbox in South Africa

Hi

I know Britbox is available in South Africa but how do you add it to the channels?

There is no search function in the menu.

Please advise 

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9 REPLIES 9
MilesT
Level 14

Re: Adding Britbox in South Africa

3 things

Are you saying that the SA version of Roku does not have search in streaming channel menu? Very odd.

Britbox may not offer a Roku app in all geographies, it is Britbox choice. 

Do a search for the Roku channel addition code online, then log into Roku web account, and you can input code into add channel by code web page in Roku account, then request update on Roku device.

Not a Roku employee
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renojim
Community Streaming Expert

Re: Adding Britbox in South Africa

Not all channels/apps are available in all regions even if the service is available on other non-Roku devices.                                             

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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DarrelSA
Level 7

Re: Adding Britbox in South Africa

Hi

Yes, no search function in South Africa. Very frustrating. 

Britbox has been available since 6 Aug in South Africa.

Not sure how to do what you are recommending. I will try.

Thanks

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MilesT
Level 14

Re: Adding Britbox in South Africa

Log into Roku account on web.

Then in another browser tab, go to Roku guide website. Search that site for britbox, it will have a Roku channel store web link to add britbox.  Click that.  Hope it works.

Or, in your Roku account on web there should be a option to add a channel by channel code.  Try using code "britbox" or maybe "britboxuk".  

After channel add on the web, you will need to request a device update on Roku device (settings->system->update)

Not a Roku employee
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petermayson
Level 7

Re: Adding Britbox in South Africa

I still cannot link Britbox in South Afica.

Is it just me?

Peter

#Britbox in South Africa

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Adding Britbox in South Africa

Hi @petermayson

Thanks for posting here in the Community!

Please be advised that any Roku Player or TV can be activated to any Roku account, however, channel availability/access will vary from region to region. Channels that are currently available in any given region are certified for the Roku devices sold in that region.

For more information, you'd want to contact any specific channel/service provider to inquire further about which Roku devices they support their channel (app) on in your current region.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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petermayson
Level 7

Re: Adding Britbox in South Africa

Thanks for you quick response.

I am afraid that I do not understand it.

Are you saying I must contact Britbox (no idea how) or Ruku (How do I do that), to see who is blocking it?

I bought the device (Roku express) in the US and am using it SA and there is no search function and, it seems, no Britbox.

Is my best option to throw it out and buy something else?

Peter

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renojim
Community Streaming Expert

Re: Adding Britbox in South Africa

Britbox is only available in certain regions all of which are officially supported by Roku.  South Africa isn't supported by Roku.  There's really no one to contact.  When you use a Roku device in a region Roku doesn't support you will be severely limited in what you can get.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
petermayson
Level 7

Re: Adding Britbox in South Africa

Thanks for this.

Not what I wanted to hear but at least it is definite thank you.

I guess then I need to use something else for Britbox, irritating but fine.

peter

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