Forum Discussion

jimmyp11's avatar
jimmyp11
Reel Rookie
3 years ago

Acorn Tv not allowing me to watch

I get the following message when go ton start a show on Acorn  Roku Billing  You have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign in. 25...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi jimmyp11,

Thanks for posting in the Roku Community!

Could you please verify if the issue you are running into is when you're accessing Acorn TV standalone or through The Roku channel?

Please be noted that existing subscriptions from The Roku channel cannot be used to view premium content on a Standalone channel or directly from the publisher.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

  • PBFloyd55's avatar
    PBFloyd55
    Reel Rookie
    3 years ago

    I am having the same issue just after I renewed my subscription.  I am accessing Acorn TV through The Roku channel.

    • jimmyp11's avatar
      jimmyp11
      Reel Rookie
      3 years ago

      Acorn tv fixed the problem for me. I did contact them directly 

      • pbfloyd551's avatar
        pbfloyd551
        Newbie
        3 years ago

        Glad the Acorn TV fixed your problem.  I am having the same issue and contacted them.  So far they have not responded.   Do you know how they resolved the issue?