Channels & viewing

[wyoblacks]

Re: Access Forbidden preventing using Acorn TV

We are now having this very same problem. We have tried deleting the channel but when we press the star button we are not given that option. In other places we have read that this is because we have an active Acorn subscription. We have waited overnight to see if that helped but it didn't. What else can we do?

Bruce

[wyoblacks]

We are now having this very same problem. We have tried deleting the channel but when we press the star button we are not given that option. In other places we have read that this is because we have an active Acorn subscription. We have waited overnight to see if that helped but it didn't. What else can we do?

Bruce

[RokuJharra-Q]

Hi, @wyoblacks! Welcome to the Roku Community!

We sincerely appreciate you reaching out regarding your Acorn TV experience. To better assist you, we would like to gather a bit more information.

Could you kindly share the specific error message you are encountering? Additionally, when you press the star button, what options appear on your TV screen?

We would also like to know if you are attempting to access Acorn TV via The Roku Channel or through the standalone Acorn TV app.

Your insights will greatly help us provide you with the best possible support. Thank you for your cooperation!

Best,
The Roku Channel

[makaiguy]

 
If this channel is one for which you have a premium subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to prevent further payments, but unless Roku changes its setup you will not be able to remove the channel through the Roku interface until the subscription expires.
 
While the subscription is in force you can use the official Roku remote app on an Android/iOS phone/tablet to remove the channel from your account.   
     
At the bottom of the app's Home screen, click "Devices" and connect to one of them if not connected already.   On the Devices page, click on "Apps on Roku" and find the channel you want to remove.  Click AND HOLD on the channel to be presented with options to Launch the channel on your Roku, or to Remove the channel.  (A quick click will instead bring up the remote control functions.)
     
Now Restart the Roku to remove all traces of this channel from the Roku's memory cache.
     
This will remove the channel from your Roku account and allow you to reinstall it in the hope of fixing your current problem, but it will NOT cancel the paid subscription to that channel if there is