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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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vl2smith
Level 8

API error message for Stirr tv

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Has anyone had or have an API Error message for STIRR TV. If so, how can it be resolved?

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RokuDanny-R
Roku Employee
Roku Employee

Re: API error message for Stirr tv

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@JB22 @vl2smith 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Stirr TV  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Stirr TV support here: https://stirr.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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JB22
Level 7

Re: API error message for Stirr tv

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I'm also getting this error now for the last 4 days.

Tried removing the app, updating the system, rebooting the Roku Ultra and the then re-installing the app.

This did nothing to fix the issue. It looks like the app was last updated on 8/5/2020 which is about when it stopped working for me.

Is there a fix??

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RokuDanny-R
Roku Employee
Roku Employee

Re: API error message for Stirr tv

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@JB22 @vl2smith 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Stirr TV  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Stirr TV support here: https://stirr.com/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
vl2smith
Level 8

Re: API error message for Stirr tv

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I readded Stirr tile to my roku....it works.  I guess it help emailing Stirr.

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Just1Vet
Level 7

Re: API error message for Stirr tv

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Found out STIRR does not like a VPN being on. If you're running a VPN turn it off. I get the API error every time it is on. Works like it's supposed to when off
Hope this helps someone

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BARTINFL
Level 7

Re: API error message for STIRRTV

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STIRR SUPPORT DOES NOT RESPOND TO EMAILS. I SENT THEM 3 MESSAGES!!!

Jerbo2
Level 8

Re: API error message for STIRRTV

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Your right on that one!

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Madking1
Level 7

Re: API error message for Stirr tv

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Doesn’t work for me either

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RokuKariza-D
Roku Employee
Roku Employee

Re: API error message for Stirr tv

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Hey @Madking1

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jerbo2
Level 8

Re: API error message for Stirr tv

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When you launch the Stirr Tv app it starts to load then gives you a real quick Api failure and then goes to Roku home screen