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dusouljah
Newbie
‎11-02-2022 10:36 PM

AMC+ subscription existing subscription

I have an AMC+ subscription. I've watched my AMC+ shows on my Roku as recently as 3 days ago. Today when I try to login it prompts me to subscription information when I already have an active subscription. 

 

I can pull the app up on my phone and watch with no problem. But when I try on the Roku it recognizes my login, but immediately directs me to subscription information when I already have one. Please help 

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RokuKarla
Retired Moderator
‎11-03-2022 09:46 AM

Re: AMC+ subscription existing subscription

Hi @dusouljah

Thanks for posting here in the Community.

Can you please provide us with more information regarding the issue you are experiencing? How are you accessing the show, on the Roku Channel or the standalone app? Also, is your subscription through The Roku Channel or directly to AMC?

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

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