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zmorley
Newbie
‎02-06-2023 05:33 PM

A&E channel loads then crashes

I have the same problem. 3820R2 Streaming stick 4k. A&E loads for a few seconds then crashes. 

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3 REPLIES 3
RokuLianna
Retired Moderator
‎02-06-2023 05:42 PM

Re: A&E channel loads then crashes

Hi @zmorley

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?

With detailed information, we will be able to assist you better.


Warm Regards,
Lianna

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Tt-TV
Newbie
‎03-22-2023 08:23 PM

Re: A&E channel loads then crashes

I am having an issue with the A&E app which was working just fine a couple of days ago. I have tried deleting the channel, restarting my device from the settings menu and then reinstalling, but I still get the same issue. When I click on the channel, it opens and shows a page A&E logo, then a spinning circle comes on the bottom of the screen under the logo and then it shows the message “We’re sorry, an unknown error has occurred”; there are two buttons underneath that message - “Try Again” and “Close App”. Any suggestions?  All the other apps seem to be working fine. I have a Roku Ultra. 

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RokuMary-F
Community Moderator
Community Moderator
‎03-23-2023 09:18 AM

Re: A&E channel loads then crashes

Hi @Tt-TV,

Thanks for your first post in the Roku Community!

We appreciate you letting us know about this issue with the A&E channel playback issue and thanks for letting us know all the troubleshooting steps you've done so far.

Please be advised that if removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel Support directly to report the issue and request additional support.

Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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