Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jwachter09
Level 7

2nd roku causes 1st to freeze

i hooked up a 2nd roku, but now my first roku freezes...any suggestions how to have them both work?

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: 2nd roku causes 1st to freeze

@jwachter09

Thanks for the post.

Can you please clarify the issue you are experiencing? What Roku model devices are you using? Please be aware that Roku devices work independently of each other and that an additional device being added to your account should have no impact on your other device during streaming playback.

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jwachter09
Level 7

Re: 2nd roku causes 1st to freeze

they are both the Ultras.  I thought they were independent, but they are not acting that way.  Whatever I do on the 2nd one changes the first one....it is screwy.  I have done so many restarts and nothing works .  What can be done to have them independent again?  Thanks 

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