Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pmrwynn1
Level 7

Re: Trouble with YouTube App on TCL Roku TV

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Me too. Same thing. Can't open youtube either

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Pmrwynn1
Level 7

Re: Apps constantly crash or close out on their own

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So far mine is only youtube tv & youtube. 

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Theebrooke
Level 7

Re: Youtube App Won't Launch

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Did not work. I tried system restarting, roku system update, YouTube app update. Even tried uninstalling the YouTube app, restarting roku, reinstalling. It brings up the YouTube icon and then goes back to the home screen. I tried it on another tv that just has a roku plugged in (not a roku tv) and the app works on there. So frustrated. Literally just signed up for YouTube tv 3 days ago and now I can’t use it. This is absolutely ridiculous roku. And my kids watch YouTube videos every morning which is now not working. 

roku tv: 5313x

lg model: 55LF5700-UA

software version: 10.0.0 build 4209-23

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wysetalk
Level 7

Re: Youtube App Won't Launch

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I’ve tried everything suggested in this thread. I have a Sharp Roku TV 5216X. I’ve even deleted almost every app, with the exception of HBO Max, Amazon Prime, Netflix and Pandora, thinking it a memory issue since it’s around 5 years old. Nothing works. Beyond frustrated. If this is due to another negotiating issue between Roku and YouTube, I’ll get rid of my Roku TV’s. Roku better get this fixed. 

Lexiecook987
Level 7

Re: YouTube not working at all

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I have the 2.20 version

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Lexiecook987
Level 7

Re: YouTube not working at all

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Did all of that and still not working. 

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wysetalk
Level 7

Re: YouTube not working at all

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Last night YouTube worked. This morning it doesn’t. I’ve tried everything suggested in this thread and another from June that’s marked “Resolved”. Nothing works. I have a Sharp Roku TV 5216X. I’ve even deleted almost every app, with the exception of HBO Max, Amazon Prime, Netflix and Pandora, thinking it a memory issue since it’s around 5 years old. Beyond frustrated. If this is due to the negotiation issue between Roku and YouTube, I’ll be very disappointed in Roku.  I find the timing interesting since the new fall season shows are starting. I certainly hope Roku isn’t trying to force people to choose. I don’t care for those types of business tactics and will get rid of my Roku TV’s if that’s the case. Roku better get this fixed. 

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alariegibbs
Level 8

YouTube TV app won't open anymore

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I have had YouTube TV app on my roku tv for about 6 months now.  I know that Roku pulled Youtube TV or something but it was supposed to continue to work if you already had the app.  I tried a system update and nothing worked.  I could not get the regulars Youtube app to work either. How can I get YouTube TV app to play on my roku tv.  It was working perfectly last night and this morning that app won't open.  

Jennilee27
Level 7

Re: Youtube App Won't Launch

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I was having the same issue.  Not sure why the third time was a charm, but I followed the removal of Youtube, then went to settings to check updates, then went back to home screen, then unplugged my Roku TV.  When it came back up I added Youtube again,  It made some weird noises, but it is back up.  We will see how long it lasts.

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RokuKariza-D
Roku Employee
Roku Employee

Re: YouTube TV app won't open anymore

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Hi @alariegibbs

Thanks for reaching out here in the Community.

The regular Youtube app, is it crashing back to the home screen when you try to launch it? Have you tried removing the regular YouTube channel then re-install it? If not, we recommend giving it a shot. To ensure the process is successful, make sure to restart your device before adding the channel back in. We suggest doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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