Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DBDukes
Community Streaming Expert

Re: Roku does not support youtube

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@lg1222 

Confirm the YouTube app version.

DBDukes
Roku Community Streaming Expert

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Note: I am not a Roku employee.
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StreamerUser
Level 20

Re: YouTube not working at all

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@Lexiecook987 

The following workaround may work for you.

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

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DBDukes
Community Streaming Expert

Re: YouTube not working at all

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@Lexiecook987 

Some TCL Roku TV devices are running YouTube 2.20, which is crashing on those affected devices.

Users running Roku devices that have YouTube 2.21 are not experiencing the issue.

What version of the YouTube app do you have? Highlight the app, hit the Options button, the version/build is at the top of the popup.

DBDukes
Roku Community Streaming Expert

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lg1222
Level 7

Re: Roku does not support youtube

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@DBDukes 

I have youtube v 2.2, build 93005146 from the RokuChannel Store

thanks!

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Amber365
Level 7

Trouble with YouTube App on TCL Roku TV

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I have done everything, factory reset included. YouTube app will load and then crash back to the home screen. Is anyone else having this problem? I have done everything I’ve seen that is recommended and nothing is working. What is going on?

DBDukes
Community Streaming Expert

Re: Roku does not support youtube

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@lg1222 

It seems there is an issue with that version of the app. My TCL Roku TV that has that version crashes to the home screen. My other Roku devices that are running 2.21 work great.

Google will have to push the update to certain Roku models in order to resolve this, it seems.

DBDukes
Roku Community Streaming Expert

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Emilberger
Level 8

Re: Roku does not support youtube

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Roku support just blew me off after trying to get help for over 2 hours.   Said to go to youtube who said it was not them sine it works with everything else. 

 

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fbicker
Level 8

Re: Roku does not support youtube

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I'm happy to find out I'm not the only one with this problem. I hope they update it soon!

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atc98092
Community Streaming Expert

Re: Roku does not support youtube

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@Emilberger wrote:

Roku support just blew me off after trying to get help for over 2 hours.   Said to go to YouTube who said it was not them since it works with everything else. 


It's Google's channel, they have functional versions on other devices. They need to push those working versions to your device. Nothing Roku can do to make that happen.

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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Emilberger
Level 8

Re: Roku does not support youtube

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Just got off support  tlc roku and youtube.  Support does not support youtube on this platform.  Repeat.  Support verified the don't support tlc roke tvs with youtube

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