Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
@kazooee What model Roku device are you using? Model number please, not just the name.
I use HBO Max without an issue with my Ultra 4800. In fact, it works better than the Nvidia Shield players I also have, and those are more powerful players. I have had the playback failure on the Shields, but the Ultra has always been very reliable. This includes HD and 4K titles, including Dolby Vision and Atmos tracks.
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The ONLY thing that's worked for me is to search for the title of what I want to watch in Roku Search in the main menu. Select the title in "HBOMax" and you'll be directed to enter ID and password then the movie plays. Now the movie starts to play without my re-entering my ID and password. NONE OF ALL THAT UNINSTALL REINSTALL DELETE ADD DELETE LOG OFF AND LOG BACK ON OFF ON OFF **bleep** DOES NOT WORK!
Just to let you know, that I am having the same issue. I have Roku Ultra 4800. Supposedly this issue has been elevated to the HBOMax Specialized Support Team. I am actually on the phone right now with HBOMax trying to get a status update on this issue. What I found was that if the special movie (all regular shows play just fine) has a preview, then this issue comes up. If no preview, then this crashing is not an issue. Per phone conversation, the team is still working on issue, especially the apparent preview connection. They will be sending a more detailed status update directly to me. I suggested that they might want to test add a "no preview" feature setting to see if that corrects. Will post any resolution to the community.
Just to let you know, I tried this and it did not work for my issue: start special movie, preview plays, then HBOMax app freezes then either goes back to the start screen or sometimes I lose the video altogether. Never get to see the movie unless it does not have a preview, then it seems to work. But, that is only for a few samples so far.