Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Thompsonheat
Level 7

Why can’t I find peacock on one tv but not the other

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I am having trouble finding peacock in the app on Roku. But it’s on my other Roku ! How can I get it on my living room tv? 

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RokuMary-F
Roku Employee
Roku Employee

Re: Why can’t I find peacock on one tv but not the other

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Hi @jesteves,

Welcome to the Roku Community!

What Roku model device are you using? 

Please be noted of the following devices that support the Peacock channel:
 Roku 2 (4210X model only)
 Roku 3 & 4 (model 4200X or later)
 Roku Streaming Stick (model 3600X or later)
 Roku Express/Express+ (model 3900X or later)
 Roku Premiere/Premiere+ (model 3920X or later)
 Roku Ultra/Ultra LT (model 4640X or later) 
 Roku TV and Smart Soundbar (model 5000X or later)

Please keep us posted if you need further assistance or clarification.

Best regards,
Mary

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Strega
Level 16

Re: Why can’t I find peacock on one tv but not the other

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What model is the living room Roku?  You can check it against Peacock's list of supported models here:

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

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jesteves
Level 7

Re: Why can’t I find peacock on one tv but not the other

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That link to.check the devices does  not provide the necessary information 

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RokuMary-F
Roku Employee
Roku Employee

Re: Why can’t I find peacock on one tv but not the other

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Hi @jesteves,

Welcome to the Roku Community!

What Roku model device are you using? 

Please be noted of the following devices that support the Peacock channel:
 Roku 2 (4210X model only)
 Roku 3 & 4 (model 4200X or later)
 Roku Streaming Stick (model 3600X or later)
 Roku Express/Express+ (model 3900X or later)
 Roku Premiere/Premiere+ (model 3920X or later)
 Roku Ultra/Ultra LT (model 4640X or later) 
 Roku TV and Smart Soundbar (model 5000X or later)

Please keep us posted if you need further assistance or clarification.

Best regards,
Mary

View solution in original post

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