Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Batku
Level 7

Sex Next Door, PARENTAL CONTROLS

Is it necessary that a show called "Sex next Door" pop up on the opening screen? What about families that use your products?!? I see no option or way to keep shows like this from coming up. This is ridiculous! If you are going to have kids shows on your app there needs to be a kid friendly option for families to use without subjectiong ourselves to that filth. I don't want to see it on my page either. Please fix this. When searching the posts on this "online community" I see all kinds of requests that you, Roku, should do something about this. 

10 REPLIES 10\
makaiguy
Community Streaming Expert

Re: Sex Next Door, PARENTAL CONTROLS

Such complaints seem valid to me.

Suggestion for Roku coders, freely given to @RokuDanny-R or others on the staff:

You already have coding to honor parental control over rated programs on the Roku Channel.

Require those who place ads on the Roku home page to include a rating for their ad, and apply the same parental control to the ad selection.

All that would be required on the parents' part would be set their parental controls on their Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
RokuDanny-R
Roku Employee
Roku Employee

Re: Sex Next Door, PARENTAL CONTROLS

@Batku

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Are you seeing this on the Roku Home screen or on The Roku Channel screen? Can you provide a screenshot of the issue you are experiencing? When you see this appear, can you please provide a tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
ShaneBarney
Level 7

Re: Sex Next Door, PARENTAL CONTROLS

Agreed! This is such a disrespectful and distasteful situation. We will be switching to a different TV streaming service because this is not the first time we have felt like there was an inappropriate advertised show on our Home Screen or home control screen. 

turkeytrot
Level 8

Re: Sex Next Door, PARENTAL CONTROLS

Agree, this is a terrible situation for families. No excuse for that lack of control on adult content. I've found that Roku Customer Service is entirely worthless for fixing problems.  

I suggest you switch to another streaming service like Amazon Fire TV or Chromecast with Google TV, both of which are highly rated and can't possibly have worse Customer Service than Roku. 

#roku #problem #adult content. #bad service #parental controls #customer service #alternatives

wqhjstudios
Level 7

Re: Sex Next Door, PARENTAL CONTROLS

how on God's flat earth is this even possible (rhetorical)? this taboo subject was supposed to be banned from all public and private discourse and communication long ago. we cannot allow the free and open, unashamed use of this dirty,dirty three-letter word. we must not stand for it! every time it is said, typed, or even thought, countless souls of long-deceased ancestors are unceremoniously dunked into the lake of fire below us. please find a way to remove all references and uses of that nasty, natural word from all programming and advertisements, for the good of your customer and all mankind, now and in the eternal future. in the name of our savor, a man.

AnnoyedAsUsual
Level 8

WHY IS SEX NEXT DOOR AKA PORN STILL ON THE HOME PAGE OF THE APP

why is porn is still showing up on the mobile app.

why. 

right there on the homepage. 

it's disguising and inappropriate and because i've already made a post as have others and nothing has changed, i'm throwing the roku in the trash. 

SD89
Level 7

Re: Sex Next Door, PARENTAL CONTROLS

I Totally agree! My (autistic) 8 year old was watching a kid show and I heard her yelling and as I walked in the room, she was visibly upset and covering her eyes. There was a LifeTime commercial with a half naked couple groping one another and quickly changed to a scene with a person wielding a knife. In the few moments I observed, it looked like a sexual/horror movie! I ran to grab the remote and shut it off but the damage was done. This is unacceptable! When you put a kid show on, there should be commercials with the same rating used. This seems intentional.

Thanksagain1234
Level 7

Re: Sex Next Door, PARENTAL CONTROLS

 

It pops up as soon as you click on the Roku channel. It’s a Roku original. There’s no reason I should have to see this every time I open the Roku Channel to watch “This Old House” with my grandpa.image.jpg

 

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Thanksagain1234
Level 7

Re: Sex Next Door, PARENTAL CONTROLS

E71371F0-B02D-427F-8926-23BBDDCD386A.png

It’s also featured as the first thing you see in the Roku app. I can’t even find a way to click “not interested” or “hide this title.”

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