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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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patrick2099
Level 7

Roku Media Player - Connect fast forward or reward Universal Media Server stream

If I use the Media Player app on Roku to steam videos from Universal Media Server, the videos play, but I cannot fast forward or rewind.  I tested a Playstation 3 with Universal Media Server, and I can fast forward/rewind, so I don't think it's an issue with UMS.  Anyone seen something similar and have a solution?  Thanks.

3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Roku Media Player - Connect fast forward or reward Universal Media Server stream

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

  1. Highlight Roku Media Player on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find "System restart" under Roku menu path Settings > System > Power or under Settings > System'. Without the restart to clear the memory you may not get a clean reinstall.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.

Idon't really expect this will make any difference, but it's not all that hard to find out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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tpz
Level 7

Re: Roku Media Player - Connect fast forward or reward Universal Media Server stream

I'm having the same problem. This solution does not work. Any other ideas? It's very frustrating not to be able to use the media player for anything other than a simple 'play'. 

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renojim
Community Streaming Expert

Re: Roku Media Player - Connect fast forward or reward Universal Media Server stream

Just a guess, but your media is probably in a format that Roku doesn't support and UMS is  transcoding it into a format that Roku sees as live video which can't be rewound or fast forwarded.  The solution would be to convert your media into a format that Roku supports so UMS doesn't have to transcode.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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