Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kayla89
Level 7

Roku Express picking up USA channels but im in the UK

I have purchased a Roku Express today. I already have one in the front room which i have had a while and works perfectly fine with UK channels etc. Purchased the roku express to go in the bedroom and it keeps bringing up USA channels instead of UK channels. This is running off the same UK network as the other one but just keeps logging in. I cant even use the Netflix on there as my netflix is obviously a UK account and the thing thinks im in America. Can someone help me please??

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5 REPLIES 5\
Strega
Level 16

Re: Roku Express picking up USA channels but im in the UK

Are they both on the same Roku account?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Express picking up USA channels but im in the UK

Hi @kayla89

Thanks for letting us know about the issue you're experiencing.

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. i.e. If you are using a device linked to the US, in the UK or another region.

To resolve your issue, we would recommend creating a new Roku account then link it to your new Roku Express. Since you're in the UK, the account's region will automatically be set in the UK as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Grim6379
Level 7

Re: Roku Express picking up USA channels but im in the UK

I'm having same issue brand new out the box registration in UK region done factory reset etc but still no UK channels. My nextflix account works fine just can't get English free view stuff

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chlohess
Level 7

Re: Roku Express picking up USA channels but im in the UK

I’m having the same issue. My remote broke on the previous stock so I brought a Roku express. After set up I realised all my channels are American and my accounts don’t work on app? Not too savvy with things like this not sure what to do? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Express picking up USA channels but im in the UK

Hey @chlohess

Thanks for the post.

Try my suggestion in my post above. It might resolve the issue you're experiencing at the moment.

Please keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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