Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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marc8589
Newbie

Re: Paramount Plus not working on Roku

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Model 3920x-roku premiere 

Serial number YH008L259407 (K42968259407)

SOFTWARE 9.4.0 BUILD 4210-91

TIMESTAMP:2021-04-29-TO3:21:20Z

ID 07-170-121

paramount plus isn't working with the right user and password

WWDi
Reel Rookie

Re: Paramount Plus not working on Roku

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Roku tv. C210X

Model 65R6+

Serial # X001003NKD51

Software version 9.4.0 build 4210-94

Device ID S02859DNKD51

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Dustywp
Newbie

Re: Paramount Plus not working on Roku

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Mine has been crashing for three days now starts the cbs load page the back to the roku screen

mpryslak
Channel Surfer

Re: Paramount+ crashing since April 27, 2021

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The problem has resolved itself on both my TCL Roku TVs. Hopefully it has for others who experienced this problem as well. 

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revtracy
Newbie

Re: Paramount+ crashing since April 27, 2021

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I have 2 hisense roku tvs. One of them is doing this and the other isn't. I have tried multiple things including removing and adding channel. Resetting roku tv but nothing is working. Please help.

It is now Thursday, April 29 and no fix yet.

RokuDanny-R
Retired Moderator

Re: Paramount Plus not working on Roku

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Hi everyone,

Thanks for the posts and information.

We believe the issue you were experiencing with Paramount playback to be resolved now. We would recommend removing the channel, rebooting your Roku device, and then adding the channel back again to see if the channel is resolved. More detailed instructions can be found on the Support site: How to resolve a channel playback issue

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
Tmg143ox
Channel Surfer

Re: Paramount Plus not working on Roku

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Nope still not working here 

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sisterkate
Newbie

Re: Paramount Plus not working on Roku

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Did all of that. Several times. Still not working. Nothing changed. 

Hisense Roku TV  C215X

model: 50R6

serial no. X00100XJN9LJ

Software version: 9.40. build 4210-94

Re: Paramount Plus not working on Roku

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When I click the * on paramount plus, I only get the option to move, not remove, the channel. Other apps give me the option to remove. Suggestions? I also went to steaming channels and selected paramount and it still didn’t give the option to remove.

pammy1
Newbie

Re: Paramount Plus not working on Roku

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done this multiple times. The app opens, it allows me to pick a show, but then it goes right back to the home screen.