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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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shivon_b
Level 7

NBA League Pass keeps kicking entire Roku offline

I have the NBA League Pass. However, when trying to watch it on my Roku, it shuts my entire Roku off after 10 mins and everything restarts. This is extremely annoying! Can someone please advise me on what to do? I've tried everything from calling NBA support, to deleting my app to making sure everything is up-to-date. 

6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: NBA League Pass keeps kicking entire Roku offline

@shivon_b 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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shivon_b
Level 7

Re: NBA League Pass keeps kicking entire Roku offline

Hello Danny, 

I've tried ALL of that. It's not working.

RokuDanny-R
Roku Employee
Roku Employee

Re: NBA League Pass keeps kicking entire Roku offline

@shivon_b

Thanks for the follow up.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ccondict
Level 7

Re: NBA League Pass keeps kicking entire Roku offline

NBA league pass plays for 5-10 min then roku crashes 

 

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Ccondict
Level 7

Re: NBA League Pass keeps kicking entire Roku offline

Would really love it if you could fix this issue. It is only the nba app when I stream it restarts roku. Freakin annoying 

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RokuKariza-D
Roku Employee
Roku Employee

Re: NBA League Pass keeps kicking entire Roku offline

Hi @Ccondict

Thanks for reaching out here in the Community.

Please reply here with the information asked by @RokuDanny-R above. We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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