Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Will7
Level 7

Live tv won't work. Cannot get local news

Cannot get local news sports or weather on any streaming stations when it worked just last week. Would like to watch live news again..............

4 REPLIES 4\
cesmith
Level 7

Re: Live tv won't work. Cannot get local news

I am having the exact same problem. Live tv takes me directly to CBSN when I try to watch the local news at any time of day. If I wanted to watch CBSN I would, but I don’t. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Live tv won't work. Cannot get local news

@Will7 @cesmith

Thanks for the posts.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to look further into the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Brother0f
Level 7

Cannot get Network TV (Channels 2-30). Was getting them yesterday (October 21, 2021)

I was receiving Spectrum TV that had regular network TV, channels 2 thru 30, then this morning I had to log on the TV and once I entered Spectrum I received Channel 1 News and the next channel was 31. All of the network TV channels are gone! I like watching the local network channels and want them back. Please help me restore these channels. Thank you.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot get Network TV (Channels 2-30). Was getting them yesterday (October 21, 2021)

@Brother0f

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos