Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
The issue occurs when, on the Home Screen, I navigate to the Spotify app icon. I press ‘enter’ on the Roku remote to launch the app. The app launches then prompts to select a user. I am the only user so the options are Add New or my User Name. I select my user name, press enter and then nothing happens. It remains on that screen. I have left it for hours just to see if it ever changes, and nothing.
I did nothing to link my Spotify logon to my Roku credentials. A few weeks ago Roku just displayed a message indicating my Spotify login has now been linked with my Roku credentials. I don’t use the same credentials. An option to confirm or cancel would be helpful.
While this worked we can only access our primary account this way. The secondary account (we have the family plan) is no longer accessible. I should not have to go through my phone to access an app on Roku.
How do I disassociate my Roku credentials from the Spotify app? We use different credentials.
I am having the same persistent problem and have done system restarts, checked manually for system updates, reinstalled Spotify, but nothing works. I own multiple Rokus and have a TCL Roku TV as well. I am getting very bummed at this.