Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify Linked With Roku Credentials

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Hi everyone,

Have you tried checking for a manual software update to see if this resolves the issue you are experiencing? 

You can check for a manual software update through the following steps:

  1. Press the Home button  on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.
  6. Restart your Roku device.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Williameaton76
Level 7

Re: Spotify Linked With Roku Credentials

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This fixed my issue! Thank you so much for posting this. My mom was in tears over this.  Thank you thank you thank you

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adamarie64
Level 7

Re: Spotify Linked With Roku Credentials

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 @RokuDanny-R This did not fix my issue.

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adamarie64
Level 7

Re: Spotify Linked With Roku Credentials

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@Biancho99 Thank you! This worked.

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IMKenWilliams
Level 8

Re: Spotify Linked With Roku Credentials

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I have several times, and always receive the message indicating the version is current.

IMKenWilliams
Level 8

Re: Spotify Linked With Roku Credentials

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The issue occurs when, on the Home Screen, I navigate to the Spotify app icon.  I press ‘enter’ on the Roku remote to launch the app.  The app launches then prompts to select a user.  I am the only user so the options are Add New or my User Name.  I select my user name, press enter and then nothing happens.  It remains on that screen.  I have left it for hours just to see if it ever changes, and nothing.

I did nothing to link my Spotify logon to my Roku credentials.  A few weeks ago Roku just displayed a message indicating my Spotify login has now been linked with my Roku credentials.  I don’t use the same credentials.  An option to confirm or cancel would be helpful.

Eunice
Level 7

Re: Spotify Linked With Roku Credentials

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Thanks, worked like a charm!

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thehowards
Level 7

Re: Spotify Linked With Roku Credentials

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While this worked we can only access our primary account this way. The secondary account (we have the family plan) is no longer accessible. I should not have to go through my phone to access an app on Roku.

 

How do I disassociate my Roku credentials from the Spotify app? We use different credentials.


Roku, please address and resolve this issue!

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Guynraleigh01
Level 9

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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Same issue here want to open after Roku update.

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RonBoom
Level 8

Spotify has not been loading for days now

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I am having the same persistent problem and have done system restarts, checked manually for system updates, reinstalled Spotify, but nothing works. I own multiple Rokus and have a TCL Roku TV as well. I am getting very bummed at this. 

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